FraudSmart® Webinars

The Virtual Instructor-Led Training (vILT) FraudSmart® webinars were designed for the new “frontline” claims personnel. These live, interactive, one-hour virtual presentations provide opportunities to participate in class and engage with the instructor. Users can choose different training topics to create a more personalized training program. These virtual sessions utilize a webinar platform. The instructors for each topic are industry experts and professionals. These courses have also been approved for continuing education credits in certain states.

Webinars work best with Google Chrome or Firefox. Internet Explorer may cause issues with poll questions.

To request CE credit, the following criteria must be met:

Attend session via computer (CE credit cannot be provided if attending the session via phone call only)
Attend session for a minimum of 55 minutes
Respond to all poll questions

Property Fraud

September 2, 2025

This instructor-led course describes different types of fraudulent property claims. Fraud indicators and action steps will be explained. This course is suitable for people who handle property claims, people who take first reports and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Identity Theft & Insurance Fraud

September 4, 2025

This course provides an overview of how to prevent being a victim of identity theft and explains the identity theft problem and the effects on the insurance industry. Identity theft indicators and action steps are explained. This course is suitable for people who work claims, underwriting, and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Introduction to CPT Codes

September 9, 2025

This virtual instructor led course is an introductory course into CPT codes. Knowing what CPT codes mean and where to find information about CPT codes is very helpful when you are trying to determine if they are being used appropriately or when medical billing requires closer scrutiny.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Managing LIST / MIST Claims

September 10, 2025

This virtual instructor-led course provides an overview of LIST and MIST claims, as well as fraud indicators that might be associated with these types of claims, and action steps to resolve these fraud indicators. This course is suitable for people who work in claims, and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Mitigate Medical Claims

September 11, 2025

Join us for this live discussion with Diane Eiten, RN BSN CCM CIFI FCLS WCLS, of Nationwide Insurance. This WC Medical Cost Containment Consultant will answer questions about medical bill reviews. And she’ll divulge a secret, under-utilized weapon that often provides the leg that insurance adjusters can stand on to be able to deny a bill or mitigate a claim. Featuring guest speaker Diane Eiten. Ms. Eiten has been with Nationwide since September 2016 and has been a part of the Major Case/SIU Team as a Major Case Medical investigator. Her responsibilities have included identifying suspected medical fraud cases, reviewing & analyzing medical billing to check for accuracy of coding, & collaboration with various business units to assist in mitigation of claims. She has also acted as a liaison with internal and external customers including providing information regarding industry trends as well as assisted in training of resource tools such as ISO and Accurint to various teams within Nationwide, however, predominantly has supported our Worker’s Comp Team. In May 2023, Diane had an opportunity to join the Worker’s Compensation Team and was the first hire for the Worker’s Compensation Medical Cost Containment Unit which is tasked with scrutinizing and reviewing medical bills to ensure medical necessity and clinical correlation are supported. She recently obtained her Certified Professional Coder’s Certification.

CE Credits Not Available

12:00 - 1:00 PM CST

TNC Fraud (New!)

September 16, 2025

Technology-driven services like ride-hailing can be manipulated for illegal gain. Personal auto insurance policies are designed to cover personal use of a vehicle, including liability, collision, and comprehensive coverage. These policies typically do not cover commercial activities, such as using a vehicle for ridesharing. Discover the limitations of personal insurance for TNC drivers. Many personal insurance policies have specific exclusions for ridesharing, and failing to disclose this information can lead to denied claims or policy cancellations. Discuss the types of coverage included in TNC-provided policies, which often include liability coverage for bodily injury and property damage, as well as contingent collision and comprehensive coverage.

CE Credits Not Available

12:00 - 1:00 PM CST

Hail Damage Fraud

September 18, 2025

This newly updated FraudSmart course explains how hail is formed, describes the damage that hail can do as well as the indicators of questionable hail claims. This course will cover the actions of unscrupulous roofing contractors and their schemes, and action steps to take when a questionable hail claim is identified.

CE Credits: TX

9:00 - 10:00 AM CST

Intro to Insurance Fraud

September 23, 2025

This course covers the A to Z of insurance fraud, from the different schemes people use to defraud companies, to indicators of questionable activity. It’ll dive into how these cases are prosecuted and what steps both individuals and institutions can take to fight back. Real-world case studies will help students see how all these concepts come to life and will help insurance professionals to better understand and tackle insurance fraud.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Workers' Compensation Premium Fraud Pt. 1

September 25, 2025

WC Premium Fraud Part 1 - Identification of WC Premium Fraud. This virtual instructor-led course provides an overview on how workers’ compensation premium fraud is committed and explains workers’ compensation premium terminology and the ways in which premium might be manipulated. Fraud indicators and action steps are explained. This course is suitable for people who handle workers’ compensation claims, workers’ compensation underwriters, and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

11:00 - 12:00 PM CST

Workers' Compensation Premium Fraud Pt. 2

September 25, 2025

This virtual instructor-led course explains how to investigate questionable worker’s compensation claims when premium fraud is suspected. Methods to manipulate premium, premium fraud schemes, fraud indicators and action steps are explained. This course is suitable for people who handle workers’ compensation claims, workers’ compensation underwriters, and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

1:00 - 2:00 PM CST

Clones, Salvage Vehicles, Counterfeit VINS & Current Trends

September 30, 2025

NICB Special Agent Chad Brown will provide a basic overview on how to inspect and identify a vehicle. Various ways to identify a fraudulent VIN are explained and fraud indicators and action steps are identified. Real case photographs and videos will be utilized to demonstrate the types of vehicles are being stolen, VIN switched and sold to innocent third parties. The student will also learn current trends and come away with signs to look for when inspecting a vehicle as being possibly VIN Switched.

CE Credits Not Available

1:00 - 2:00 PM CST