FraudSmart® Webinars

The Virtual Instructor-Led Training (vILT) FraudSmart® webinars were designed for the new “frontline” claims personnel. These live, interactive, one-hour virtual presentations provide opportunities to participate in class and engage with the instructor.  Users can choose different training topics to create a more personalized training program. These virtual sessions utilize a webinar platform. The instructors for each topic are industry experts and professionals. These courses have also been approved for continuing education credits in certain states.

Webinars work best with Google Chrome or Firefox. Internet Explorer may cause issues with poll questions.

To request CE credit, the following criteria must be met:

  • Attend session via computer (CE credit cannot be provided if attending the session via phone call only)
  • Attend session for a minimum of 55 minutes
  • Respond to all poll questions

Boat Theft & Fraud

June 3, 2025

This virtual instructor-led course provides an overview of how to identify various types of boats and their terminology.  The components of a Hull Identification Number (HIN) will be described, and boat theft and fraud indicators and action steps will be explained. This course is suitable for those who work vehicle/motor theft claims, vehicle appraisers, people who take first reports and those who work for an insurance company.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Clones, Salvage Vehicles, Counterfeit VINS & Current Trends

June 5, 2025

NICB Special Agent Chad Brown will provide a basic overview on how to inspect and identify a vehicle. Various ways to identify a fraudulent VIN are explained and fraud indicators and action steps are identified.  Real case photographs and videos will be utilized to demonstrate the types of vehicles are being stolen, VIN switched and sold to innocent third parties. The student will also learn current trends and come away with signs to look for when inspecting a vehicle as being possibly VIN Switched.

CE Credits not available

12:00 - 1:00 PM CST

Register

Mysterious Disappearance Claims

June 10, 2025

This virtual instructor-led training course on mysterious disappearance claims provides an overview on how to identify suspect scheduled property claims. An in-depth definition of what a mysterious disappearance claim will be given. Various fraud scenarios commonly used will be discussed and fraud indicators and the fundamental action steps taken will be explained. This course is intended for insurance Claims Adjusters, Insurance Fraud Investigators and/or Agents.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Fraud Trends in Commercial Agriculture Panel Discussion

June 11, 2025

Join us to learn about NICB’s new Commercial Agriculture Fraud initiative. Our experts will discuss many of the new fraud trends facing insurers in the commercial agriculture market, such as heavy equipment / vehicle insurance fraud, and livestock/crop insurance fraud. Discover the latest fraud trends and come away with the latest red flags to help determine which commercial agriculture claims require closer scrutiny.

CE Credits Not Available

12:00 - 1:00 PM CST

Register

Intro to Elder Financial Exploitation

June 12, 2025

This course will provide the learner with an introduction to Elder Financial Exploitation. This type of abuse is the most common form of abuse when it comes to the older population. This is an overview of what elder financial exploitation is, who the victims and perpetrators are and what the most common schemes are and how insurance fraud is one of the many ways in which the elderly are targeted and exploited via fraudulent policies and claims. Learn the indicators most often encountered, ways to resolve those indicators and resources that are available to assist both victims and professionals when elder financial exploitation has been identified.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Auto Finance Fraud

June 17, 2025

Fraudsters engage in numerous schemes to obtain vehicles, and this course provides an overview of the rapidly growing trend of auto finance fraud. Learn the schemes that are used to fraudulently obtain vehicle financing and vehicles from dealerships and private sellers and action steps to guide your investigations.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Medical & Legal Aspects of Bodily Injury Fraud

July 1, 2025

This instructor-led webinar outlines how medical and legal professionals can be involved in fraudulent medical and legal claims.  Various roles the professional play are described and medical fraud indicators and action steps will be identified.  This course is suitable for those who work casualty claims.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Auto Finance Fraud

July 8, 2025

Fraudsters engage in numerous schemes to obtain vehicles, and this course provides an overview of the rapidly growing trend of auto finance fraud. Learn the schemes that are used to fraudulently obtain vehicle financing and vehicles from dealerships and private sellers and action steps to guide your investigations.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Money Laundering & Insurance Fraud

July 10, 2025

This virtual instructor-led course defines money laundering and explains its ties to the insurance industry. The difference between fraud and money laundering and how money laundering schemes are committed is described. Fraud indicators and action steps will be explained.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Durable Medical Equipment & Fraud

July 15, 2025

This instructor-led course defines and describes the primary use of durable medical equipment. The DME cycle, fraud schemes and the cycle will be explained. DME fraud indicators and action steps are explained.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Mysterious Disappearance Claims

July 17, 2025

This virtual instructor-led training course on mysterious disappearance claims provides an overview on how to identify suspect scheduled property claims. An in-depth definition of what a mysterious disappearance claim will be given. Various fraud scenarios commonly used will be discussed and fraud indicators and the fundamental action steps taken will be explained. This course is intended for insurance Claims Adjusters, Insurance Fraud Investigators and/or Agents.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Sport Compact Vehicle Fraud

July 22, 2025

This virtual instructor-led training discusses the growing popularity of sport compact street races. Elements of potential fraud and how it relates to vehicle theft fraud are described. Indicators of illegal street racing and action steps will be explained. This course is suitable for people who work on vehicle theft claims, vehicle appraisers, those who take first reports or work for an insurance agency. 

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

NICB Foreign Ops, Vehicle Repatriation, & Mexico Investigations

July 22, 2025

Join us for this live discussion with NICB Special Agent Sara Hermosillo. She will answer questions about NICB Foreign Operations Team and the important role they play in our vehicle repatriation program and Mexico investigations.

CE Credits Not Available

2:00 - 3:00 PM CST

Register

Boat Theft & Fraud

July 24, 2025

This virtual instructor-led course provides an overview of how to identify various types of boats and their terminology. The components of a Hull Identification Number (HIN) will be described, and boat theft and fraud indicators and action steps will be explained. This course is suitable for those who work vehicle/motor theft claims, vehicle appraisers, people who take first reports and those who work for an insurance company.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Motorcycle Theft & Fraud

July 29, 2025

This virtual instructor-led course focuses on problems related to motorcycle theft and describes ways to identify various types of motorcycle classifications and their major components. Fraud indicators and action steps will be explained. This course is suitable for people who work vehicle theft (motorcycle theft) claims, underwriters and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Managing LIST / MIST Claims

July 31, 2025

This virtual instructor-led course provides an overview of LIST and MIST claims, as well as fraud indicators that might be associated with these types of claims, and action steps to resolve these fraud indicators. This course is suitable for people who work in claims, and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Staged Vehicle Accidents

August 5, 2025

This instructor-led course describes different staged accidents schemes that are committed. The three common staged accidents schemes committed will be demonstrated and fraud indicators and action steps will also be explained. This webinar is suitable for people who work casualty and no-fault claims, those who take first reports or work for an insurance agency.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Vehicle Theft & Fraud

August 7, 2025

This instructor-led course covers the vehicle theft problem and explains the effects to consumers and the insurance industry. Various reasons why vehicle theft/fraud is committed is explained. The characters of a Vehicle Identification Number (VIN) are described and fraud indicators and action steps will also be explained. This webinar is suitable for people who work vehicle claims and appraisers.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Additional Living Expenses (ALE) & Fraud

August 12, 2025

In this virtual instructor-led course we will cover several topics regarding Additional Living Expenses (ALE) expenses and ALE fraud. We will discuss the most common type of claim in which ALE expenses are found. We will also discuss what type of ALE expenses are covered by most insurance policies, the different ALE fraud indicators that may be found in a claim, as well as some of the action steps you can take that will assist in resolving the indicators.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Preparing a Case for Prosecution

August 14, 2025

This virtual instructor-led training defines the elements of fraud and explains the requirements for a successful presentation. A list of important documents to be included and how to present a case to a prosecutor is explained. This course is suitable for SIU, and insurance company personnel who help prepare cases for court prosecution.

CE Credits: DE, NC, & TX

12:00 - 1:00 PM CST

Register

Hit While Parked

August 19, 2025

This virtual instructor-led course provides an overview on ways to recognize the differences between legitimate Hit While Parked claims and fraudulent Hit While Parked claims. It will also identify a list of fraud indicators of Hit While Parked accidents, as well as the action steps to resolve indicators.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Intro to Insurance Fraud

August 21, 2025

This course covers the A to Z of insurance fraud, from the different schemes people use to defraud companies, to indicators of questionable activity. It’ll dive into how these cases are prosecuted and what steps both individuals and institutions can take to fight back. Real-world case studies will help students see how all these concepts come to life and will help insurance professionals to better understand and tackle insurance fraud.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Pet Insurance Fraud

August 26, 2025

This course delves into the intricate world of Pet Insurance Fraud, providing learners with a well-rounded understanding of its dynamics, impacts, detection, and prevention strategies. Designed for professionals in the insurance industry, veterinary services, regulatory bodies, and anyone interested in the ethical and legal aspects of pet insurance, the course offers valuable insights into this increasingly relevant field.

CE Credits Not Available

12:00 - 1:00 PM CST

Register

Casualty Fraud

August 28, 2025

The student will identify schemes and indicators of questionable casualty claims as well as action steps to resolve the indicators in this instructor-led webinar.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Identity Theft & Insurance Fraud

September 4, 2025

This course provides an overview of how to prevent being a victim of identity theft and explains the identity theft problem and the effects on the insurance industry. Identity theft indicators and action steps are explained. This course is suitable for people who work claims, underwriting, and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Introduction to CPT Codes

September 9, 2025

This virtual instructor led course is an introductory course into CPT codes. Knowing what CPT codes mean and where to find information about CPT codes is very helpful when you are trying to determine if they are being used appropriately or when medical billing requires closer scrutiny.  

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Life Insurance Fraud

September 18, 2025

This comprehensive course delves into the intricate world of life insurance fraud investigations. Participants will gain a deep understanding of the history of life insurance, the various categories of fraud, investigative hurdles, the role of organized crime, emerging trends, legal and ethical considerations, and the pivotal role of the National Insurance Crime Bureau (NICB) in combating fraud. The course is designed to equip learners with the knowledge, skills, and ethical principles necessary to tackle complex life insurance fraud cases effectively

CE Credits Not Available

12:00 - 1:00 PM CST

Register

Workers' Compensation Premium Fraud Pt. 1

September 25, 2025

WC Premium Fraud Part 1 - Identification of WC Premium Fraud. This virtual instructor-led course provides an overview on how workers’ compensation premium fraud is committed and explains workers’ compensation premium terminology and the ways in which premium might be manipulated. Fraud indicators and action steps are explained. This course is suitable for people who handle workers’ compensation claims, workers’ compensation underwriters, and other insurance company personnel. 

CE Credits: DE, FL, NC, & TX

11:00 - 12:00 PM CST

Register

Workers' Compensation Premium Fraud Pt. 2

September 25, 2025

This virtual instructor-led course explains how to investigate questionable worker’s compensation claims when premium fraud is suspected. Methods to manipulate premium, premium fraud schemes, fraud indicators and action steps are explained. This course is suitable for people who handle workers’ compensation claims, workers’ compensation underwriters, and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

1:00 - 2:00 PM CST

Register